Following the earlier public hearing in late March, where the majority of business providers had expressed their approvals towards the guideline suggested by SEC. Therefore, SEC had then proposed a draft regulation on such technology for customer communication and service regarding securities business and futures contracts. The draft regulations would be imposed on both new and presently operating business providers, for the investors to receive quality service up to standard.

Furthermore, the regulations would stipulate certain requirements from business providers which are that they must have appropriate and sufficient personnel, communication system, customer service system, and internal supervision system, and these systems must be compatible with the additional technology apart from the regulations in business. The business providers must also have adequate personnel with the understanding in the basic operating principle and the risks of such algorithm, and are responsible to use the technology and use it to manage investment risk. Moreover, the regulations would also stipulate that the business providers must disclose their information and make it accessible for the investing public, such as, the forms of services, the presumption of algorithm, any relevant risks, including the factors or events that would hinder the use of technology, and such information must be sufficient enough for the investing public to decide whether to receive services from them.

SEC has published relevant documents regarding public hearing at www.sec.or.th/hearing . Any interested parties can submit their comments and concerns via the website or via e-mail phakhaku@sec.or.th or kunpatu@sec.or.th until 5 June 2018.

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